Shipping policy

Delivery
Our delivery fees can be found during checkout. The total cost of your order including delivery fees will be shown in the order summary in your online shopping basket. We only deliver to addresses within New Zealand. We will ship your products on the same day as your order or the next working day. Most deliveries are received the next business day in the North Island and within 2-3 business days in the South Island. Delivery to rural addresses may take a little longer. While we will do our best to ensure orders go out quick-smart we don't offer a guaranteed delivery time. Please give us specific delivery instructions during the checkout process (e.g., “outside the back door”). When you order from us you give the courier authority to leave your order at the specified address. If your parcel goes missing after it has been delivered we will not provide a refund or replacement.

Delivery Address
Your delivery address will be displayed on the order confirmation page after you place your order. You have a 5 minute window to check and change your delivery address. If the delivery address you give us is incorrect or not the intended delivery address we will not be able to provide replacement product or a refund. If you want to redirect your order you may be able to do this after your order has been shipped. You can do this by clicking on the link in the tracking number. The redirection request will be subject to the courier’s terms and conditions (including any extra costs) and may not always be possible. If your order is not able to be redirected we will not be able to provide replacement product or refund.

Order Delays
An order may be delayed within the courier network. We actively keep an eye on the delivery of all orders and will investigate with the courier when your order is delayed by more than 2 days. Sometimes delivery investigations can take longer than 15 days to resolve. If delivery of your order is still delayed after 21 days it will be considered lost, in which case we will submit a claim on your behalf to the courier network. You will have the choice of a replacement order or a refund. If the delivery address you gave us was incorrect will not be able to provide you with a replacement order or refund.

AutoShip
If you choose to autoship, we’ll deliver your regular order at the frequency that you choose. You can cancel an autoship any time before we send your next delivery.